Privacy policy

Last updated: July 04, 2026

DC Egypt (Diabetes Cloud Egypt) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). DC Egypt is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Data Controller

The controller responsible for your personal data is Diabetes Cloud Egypt (Commercial Register No. 274199; Tax No. 769-568-165), Street 90 North, 4th Floor, The 47 Office Building, C, New Cairo 1, 11835, Egypt. Email: contact@dcegy.com. Data Protection Officer (DPO): you can reach our DPO at contact@dcegy.com — please write "DPO" or "Data Protection Officer" in the subject line (or at the top of your message) so your request is routed correctly.

Language

For customers in Egypt, we provide this Privacy Policy and collect your consent in Arabic, in accordance with the Personal Data Protection Law No. 151 of 2020. This English version is provided for convenience; if there is any conflict, the Arabic version prevails for customers in Egypt.

Legal Bases for Processing

Where required by the Personal Data Protection Law No. 151 of 2020, we rely on one or more of the following legal bases to process your personal data: (a) your consent; (b) performance of a contract with you (for example, to process and deliver your order); (c) compliance with a legal obligation (for example, tax, customs, and medical-device record-keeping and vigilance); and (d) our legitimate interests in operating, improving and securing our business, provided these are not overridden by your rights and freedoms. For sensitive personal data, including health data, we rely on your explicit consent unless another lawful basis under the law applies.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

Health and Sensitive Personal Data

Some of our products are medical devices for people living with diabetes. In providing after-sales and clinical support, we may process information relating to your health (for example, device readings, sensor wear-time, or the reason for a support request). Health data is "sensitive personal data" under the Personal Data Protection Law No. 151 of 2020. We process it only with your explicit consent or another lawful basis, only to the extent necessary to fulfil your order and provide product and after-sales support, and we apply enhanced safeguards to it. Please do not include health, financial, or identification data in public reviews or other public submissions.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Confidentiality of Your Communications With Us

Communications between you and our support teams are confidential and are also governed by the "Confidentiality of Communications With Us" section of our Terms of Service. This protects both your personal data and the personal data and safety of our staff.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Customer Reviews & User-Generated Content (Judge.me Reviews)

We use a third-party review platform, Judge.me, to collect and display customer feedback regarding our products and services.

By submitting a review through our website, email requests, or any related communication channels, you acknowledge and agree to the following:

• Review Collection
  We may send automated or manual review request emails after your purchase to collect your feedback about our products and services.
• Content Submission
  You may choose to submit text reviews, ratings, images, videos, or other content (“User Content”). Submission of such content is entirely voluntary.
• Public Display
  By submitting your review, you grant us the right to publish, display, reproduce, and share your User Content publicly on our website, product pages, advertisements, social media, and other marketing channels.
• Responses to Reviews
  We may respond to your review, and such responses may also be publicly visible. Both reviews and responses may be published automatically or manually.
• Automated & Manual Publishing
  Reviews and related content may be published automatically through our systems or manually reviewed and approved before publication at our discretion.
• Content Usage Rights
  You grant us a non-exclusive, royalty-free, worldwide, perpetual right to use, modify, reproduce, and distribute your User Content for business, promotional, and marketing purposes.
• Responsibility & Accuracy
  You are solely responsible for the content you submit. You agree not to upload or share any content that is unlawful, misleading, infringing, or violates any third-party rights.
• Privacy Considerations
  Please do not include sensitive personal information (such as medical, financial, or identification data) in your review. Any information you voluntarily share may become publicly visible.
• Third-Party Processing
  Your data may be processed and stored by Judge.me in accordance with their own privacy policies and applicable data protection laws.
• Content Moderation
  We reserve the right (but not the obligation) to monitor, edit, refuse, or remove any content that violates our policies or applicable laws.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children below the age of majority without the consent of a parent or legal guardian. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

We apply appropriate technical and organisational measures to protect your personal information; however, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations (such as tax and medical-device record-keeping), resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Under the Personal Data Protection Law No. 151 of 2020, and subject to its conditions and exceptions, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to be Informed. You may have a right to be informed about how your personal information is collected and processed.
• Right to Access. You may have a right to request access to personal information that we hold about you.
• Right to Correct (Rectify). You may have a right to request that we correct inaccurate or incomplete personal information we maintain about you.
• Right to Delete (Erase). You may have a right to request that we delete personal information we maintain about you, in the circumstances provided by law.
• Right to Object or Restrict. You may have a right to object to, or to request that we restrict, certain processing of your personal information.
• Right to Withdraw Consent. Where we rely on your consent, you may withdraw it at any time; this will not affect the lawfulness of processing carried out before withdrawal.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Breach Notification. You may have a right to be notified of a personal data breach that affects your personal information, as required by law.
• Right to Know Recipients. You may have a right to know the third parties to whom your personal information has been disclosed.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. You also have the right to lodge a complaint with the Personal Data Protection Center (the Egyptian data-protection authority established under the Personal Data Protection Law No. 151 of 2020).

International Transfers

Please note that we may transfer, store and process your personal information outside the Arab Republic of Egypt (for example, through Shopify and our service providers).

Under the Personal Data Protection Law No. 151 of 2020, we will transfer your personal data outside Egypt only where an adequate level of protection is ensured, where a licence or authorisation has been obtained from the Personal Data Protection Center, or where you have given your explicit consent, and always subject to appropriate safeguards.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Governing Law

This Privacy Policy is governed by the laws of the Arab Republic of Egypt, including the Personal Data Protection Law No. 151 of 2020 and its Executive Regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@dcegy.com (write "DPO" in the subject line to reach our Data Protection Officer), or contact us at Street 90 North, 4th Floor, The 47 Office Building, C, New Cairo 1, 11835, EG.