Thank you for choosing Diabetes Cloud for your shopping needs in Egypt. We strive to ensure prompt processing of all orders, typically within 24 hours.

Here's what happens after you place your order:

• Order Confirmation: Once you've placed your order, you'll receive a confirmation email from us confirming that we received your order and started processing it.
• Order Fulfillment & Tracking: Within 24 hours, you'll receive a follow-up email confirming that your order has been fulfilled and handed over for delivery. This email contains your tracking number and a link so you can follow your shipment's progress.

We aim to make your shopping experience as hassle-free as possible. If you have any questions along the way, feel free to reach out. We're here to help!

Order Processing Time

The time elapsed between when you place your order and when we're ready to hand it over to our shipping carrier is known as the fulfillment time.

Our main distribution center is situated at Suez Road, Sheraton Al Matar Area, El Nozha District - Cairo - Egypt. We operate from 8:00 AM to 5:00 PM local Egypt time, Sunday to Thursday.

If you place your order before 5:00 PM, we'll process it for fulfillment on the same day. Otherwise, it will be processed on the next business day. Please keep in mind that slight delays may occur during local Egypt public holidays.

Once your order is picked up from our distribution center, the order tracking status will show "collected" on the tracking link. The lead time from collection to delivery is typically 2 to 3 working days (depending on destination zone and courier capacity).

Address Changes & Delivery Attempts

Once your order is prepared for shipment or has already been shipped, we are unable to modify the delivery address. If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you for the necessary correction. Please note that reshipping may require an additional shipping fee. It's important to include a daytime telephone number with all orders to ensure effective communication.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. If your payment has been completed but your parcel has not been collected yet and the order tracking does not show "collected", we can accept your cancellation request and refund you in full.

Unfortunately, once the parcel is collected for shipment, we can’t cancel or refund your order. We appreciate your understanding.

Please refer to our Cancellation & Returns policy for complete details.

In-store pickup

We don’t offer this option.

Domestic Shipping Zones (Egypt) – Aramex

Zone	Area	Service Coverage
Zone 1	Metropolitan Cairo	Cairo and Giza
Zone 2	Alexandria / Suez Canal	Alexandria, Port Said, Ismailia and Suez
Zone 3	Delta / Cairo & Giza “Remote Areas”	Qaliyobiya, Minoufiya, Sharqiya, Gharbiya, Daqahliya, Behaira, Damietta and Kafr el Sheikh Al Obour City, 10th of Ramadan City, Badr City, Al Sadat City and Shoubra El Khema
Zone 4	Central Egypt	Fayoum, Beni Suef, Miniya, Assiut and Sohag
Zone 5	Upper Egypt / Touristique	Qena, Luxor and Aswan Red Sea, South Sinai, North Coast and Matrouh
Zone 6	Remote Areas	New Valley, North Sinai, Abu Simbel, Marsa Alam, Salloum and Halayeb & Shlateen Oases and other towns and villages outside main city limits in Zones 4 and 5

 

Domestic Shipping Rates (EGP) – First 1 Kg

FROM \ TO	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5	Zone 6
Zone 1	55	60	65	75	80	100
Zone 2	60	60	65	75	80	100
Zone 3	65	65	65	75	80	100
Zone 4	75	75	75	75	80	100
Zone 5	80	80	80	80	80	100
Zone 6	100	100	100	100	100	100

 

Domestic Shipping Rates (EGP) – Each Additional 1 Kg

FROM \ TO	Zone 1	Zone 2	Zone 3	Zone 4	Zone 5	Zone 6
Zone 1	5	5	5	6	6	6
Zone 2	5	5	5	6	6	6
Zone 3	5	5	5	6	6	6
Zone 4	6	6	6	6	6	6
Zone 5	6	6	6	6	6	6
Zone 6	6	6	6	6	6	6

 

Important Notes

• Rates are in Egyptian Pounds (EGP).
• Weight increments are rounded up to the higher weight by 1 Kg unit.
• Shipping rates are calculated based on the higher of Gross Weight or Volumetric Weight (L × W × H / 3000).
• Fuel surcharge may apply in addition to the above rates (based on Aramex fuel matrix).
• VAT (14%) may apply in addition to the above rates (where applicable).

 

COD (Cash on Delivery) & Insurance

• If COD amount exceeds 4000 EGP: COD fee is 0.50% (Zones 1–6).
• If no insurance is selected, Aramex liability is 250 EGP per shipment in case of damaged or lost shipments.
• Claims must be submitted within 24 hours from the delivery date.

Delivery Time Exceeded

Please be advised that delivery may experience delays due to weather conditions, public holidays, or courier capacity. If your order is delayed, kindly reach out to us via email at contact@dcegy.com or through WhatsApp. We will promptly investigate the situation with the shipping carrier and make every effort to expedite the delivery process. Thank you for your understanding and continued support.

Taxes and Domestic Charges (Egypt)

Please note that orders shipped within Egypt may be subject to applicable local taxes, including VAT (where applicable). Any such taxes or fees are not included in the product price unless explicitly stated at checkout and remain the responsibility of the customer.

No customs duties apply to domestic deliveries within Egypt.
Diabetes Cloud is not liable for any additional charges that may be applied by third parties (e.g., payment providers, banks, or delivery-related service fees) where applicable.

Need help? Contact us anytime at contact@dcegy.com or via WhatsApp.