DATA DELETION REQUEST
At Diabetes Cloud Egypt, we respect your privacy and your right to request the deletion of your personal data. This page explains how you can submit a data deletion request and how we will process it.
By submitting a request, you acknowledge that we may need to retain certain information where required by law, tax, accounting, fraud prevention, dispute resolution, warranty support, or other legitimate business and regulatory purposes.

SECTION 1 - YOUR RIGHT TO REQUEST DELETION
You may request that we delete or anonymize personal information associated with your account, orders, communications, or other interactions with our Services, subject to applicable legal and operational requirements.
We will review each request individually and take reasonable steps to delete, anonymize, or restrict the use of personal data where appropriate.

SECTION 2 - INFORMATION THAT MAY BE DELETED
Subject to verification and applicable legal obligations, the information that may be deleted or anonymized includes your name, email address, phone number, shipping and billing details, account information, and customer support communications.
Please note that some information may be retained where necessary to comply with legal obligations, maintain transaction records, prevent fraud or abuse, resolve disputes, enforce our agreements, process returns or warranty matters, or meet regulatory requirements.

SECTION 3 - HOW TO SUBMIT A REQUEST
To request deletion of your personal data, please contact us using the contact details listed below and provide sufficient information for us to identify your records. This may include your full name, email address, phone number, and order number(s), if applicable.
Please clearly state that you are requesting deletion of your personal data.

SECTION 4 - VERIFICATION OF REQUEST
To protect your privacy and security, we may need to verify your identity before processing any deletion request. We may contact you to request additional information where necessary to confirm that the request is being made by the relevant individual or an authorized representative.
We reserve the right to deny or limit a request if we are unable to verify your identity or if the request conflicts with our legal or regulatory obligations.

SECTION 5 - PROCESSING AND RESPONSE TIME
We will review and respond to verified requests within a reasonable period in accordance with applicable law. The time required to complete the request may vary depending on the nature of the data, the complexity of the request, and any legal or operational retention obligations that apply.

SECTION 6 - EFFECT OF DELETION
Deleting your personal data may limit or prevent our ability to provide certain services to you, including order history access, customer support, warranty follow-up, replacement review, and future assistance related to prior purchases.
Where deletion is completed, some residual copies of information may remain in backup systems or archived records for a limited period where required for security, legal, or technical reasons.

SECTION 7 - THIRD-PARTY SERVICES
Our Services may be hosted, supported, or operated through third-party providers, including Shopify and other service providers that help us process orders, payments, customer communications, and store operations. In some cases, your personal information may also be processed by such providers in accordance with their own legal and contractual obligations.
Submitting a deletion request to us will apply to the personal information we control, subject to applicable law and our relationship with those service providers.

SECTION 8 - CONTACT INFORMATION
Questions or requests relating to data deletion should be sent to us at contact@dcegy.com.

Our contact information is posted below:
Trade name: Diabetes Cloud Egypt
Phone number: +20221604222
Email: contact@dcegy.com
Physical address: Diabetes Cloud, Street 90 North, 4th Floor, The 47 Office Building, C, New Cairo 1, 11835, Egypt
VAT number: 769-568-165
Trade number: 274199